Need Help? Our support team is ready to assist you with any questions about Hinge. Whether you need technical support, have safety concerns, or want to provide feedback, we're here to help.
1. Customer Support
📧 Email Support
General Support & Help: [email protected]
Help Center: help.hinge.co - Submit request online
Law Enforcement Only: [email protected]
Note: All support requests including safety reports, partnerships, and media inquiries should be sent to [email protected] or submitted through our Help Center.
📞 Contact Information
Primary Support: Online only via Help Center
Phone Support: Hinge does not provide phone support - all support is handled digitally
Response Time: Typically within 24-48 hours via email
Note: For immediate safety concerns, contact local emergency services (911 in US) first.
🏢 Mailing Address
Hinge, Inc.
809 Washington Street, Third Floor
New York, NY 10014
United States
2. Help Center & Resources
Quick Help Options
- Help Center: help.hinge.co - Find answers to common questions
- Safety Center: hinge.co/safety - Dating safety tips and resources
- Community Guidelines: Guidelines for respectful dating
- Privacy Policy: Learn about data protection
- Terms of Service: Review our terms
Technical Support
App crashes, bugs, login issues, and performance problems
Safety & Security
Report inappropriate behavior, fake profiles, or safety concerns
Billing & Subscriptions
Payment questions, cancellations, and refund requests
Account Help
Profile troubles, account recovery, and settings assistance
3. Response Times
What to Expect
Emergency Safety: If you're in immediate danger, please contact local emergency services (911 in the US) before contacting us.
4. Before You Contact Us
Help Us Help You
To ensure we can assist you quickly and effectively, please include:
- Your Hinge username or email address associated with your account
- Detailed description of the issue you're experiencing
- Screenshots or error messages (if applicable)
- Device type and operating system version
- Steps you've already taken to resolve the issue
Account Security
For your protection, we may ask you to verify your identity before discussing account details. We will never ask for your password via email or phone.
5. Business Inquiries
Partnership & Business Development
All Business Inquiries: [email protected]
Help Center: help.hinge.co - Submit detailed requests
Careers: hinge.co/careers
Please specify the nature of your inquiry (partnerships, media, etc.) in your email subject line.
6. Social Media
Follow Us Online
Stay connected with Hinge for updates, dating tips, and community stories:
Feedback Welcome: We value your input! Share suggestions, feature requests, or general feedback to help us improve Hinge for everyone.